You can book tickets over the phone from the theatre box office. Call 03330 096 690 to be put through to one of their helpful staff, who will process your booking and answer any questions.
Customers collecting pre-bought tickets for a show can do so within the hour before the performance is due to begin. You'll need your booking reference number as well as the credit or debit card used to make the payment.
If you would like to book your tickets in person, visit the box office of inside the venue on Charing Cross Road. The box office opening hours are Monday to Saturday from 10am to 8pm.
You want the buying process to be safe and simple. You want to buy tickets at a decent price and know about any view restrictions beforehand. And there's only one way to do it. Make sure you choose an online retailer who has STAR accreditation, in other words they obey the Society of Ticket Agents and Retailers rules and regulations and display the official logo on-site. Using a STAR-affiliated seller means your rights are protected.
Most online retailers let you print your own tickets at home. It's often faster, more convenient and cheaper than collecting them from the box office or having them sent in the post. Remember to print tickets for everyone in your party.
If you are planning to book eight or more tickets to a show at the Phoenix, you can get cut price seats. These discounts are perfect for large group outings including work, school and family celebrations. For group ticket enquiries, call the theatre on 0333 009 5399.
If you are disabled, you and your carer can enjoy discounted ticket prices. Call the Phoenix's access line on 0333 009 5399, where the theatre's friendly staff will also be able to answer any questions about accessibility.